Friday, January 13, 2006

Water!


One of the pebble guys came today to acid wash our pool. After he washed it with the acid, the finish looked very good. After he got done, he put a hose in it and left. I tried to ask him what to do, but he didn't speak any English. No one has called us or told us what to do next. We're excited about the water, but wonder what to do next.
Our pump is not ready to be used. Some plumbing and electric still needs to be done. Out Aqualink is a bare wire on our wall. The pool is currently half full. It's Saturday night, and we have Sunday and possibly Monday (holiday) to go. Our well water is very brown, and I don't know how good it's going to be for the finish. I’ve read that leaving the water sitting without treatment can cause staining on the pebble. I have to say that the kids were really excited. I dared them to go down inside the pool and put their feet in. They both did. They kept on checking the progress of the water. Konnor even sat poolside in a beach chair with sunglasses and a tropical drink.
I chose this pool company because the pools that I saw that they had built were beautiful. I really liked the owners. Why has this turned into such a difficult journey? I think that they are just getting too big, and are unable to know what’s going on with all of their customers. They have to rely on their supervisors, and mine has probably blamed all the delays on me.

They need to provide information to their clients. Give people a booklet of what to expect during a pool build to answer customers’ questions and to cut down on office calls. Nothing was given to me about the process and what to expect. Even if the pebble guy spoke only Spanish, we should have had the information from the beginning about what to do, or he should have handed us an information sheet. I find it sad that on what should be one of the most exciting days of a pool project, fill day, we were left alone with our concerns.

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